Refund policy

At ModishOmbre, customer satisfaction is our top priority. We offer a 7-day return policy, which means you can request a return within 7 days of receiving your order.

Eligibility for Return

To be eligible for a return, the item must be:

  • In the same condition as received

  • Unused, unworn, with original tags

  • In its original packaging

  • Accompanied by a valid receipt or proof of purchase

How to Initiate a Return

To start the return process, kindly write to us at info@modishtradex.com.

Return Address:
[Metro Pillar Number 389, D-11/153, Bhagwan Mahavir Marg, Pocket 11, Sector 8, Rohini, Delhi, 110085]

Once your return is approved, we will provide:

  • A return shipping label

  • Detailed instructions on how and where to send the package

⚠️ Please note: Items sent back without prior approval will not be accepted.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately upon delivery at info@modishtradex.com, along with pictures if possible. We’ll resolve the issue promptly.

Non-Returnable Items

Returns are not accepted for the following:

  • Custom-made or personalized items

  • Items bought on sale or using gift cards

If you are unsure about the return eligibility of your item, please reach out to us.

Exchange Policy

Need a different product?
We recommend placing a new order after your return is approved. This ensures faster processing and delivery of your preferred item.

Refund Process

After receiving and inspecting your return, we’ll notify you about the status of your refund.

If approved:

  • A refund will be processed to your original payment method within 10 business days

📌 Note: Your bank or credit card provider may take additional time to reflect the refund in your account.

If it has been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at info@modishtradex.com.